Versand

• Standard International Shipping: Standard products are generally delivered worldwide within 8 - 10 working days via express shipping services.

• International Delivery (Bulk & Oversized Items)

• l Only Possible Shipping Route - Sea l
  Due to the size and nature of large products, bulkier items such as furniture, prefabricated Homes, Energy solutions and other High Ticket items are typically delivered within 8–10 weeks for international orders.

• This includes product design, precision manufacturing, detailed quality inspections, protective export packaging, international freight shipping, customs clearance, and final delivery. For Every order placed our team will provide you estimated Timelines and Systematic tracking becomes available when order Shipped.
• USA Local Stock: Orders shipped from our USA warehouse are typically delivered within 2 weeks. If your order is international freight you will be communicated accordingly with expected timelines 
  

 

• How do your custom, pre-order, and ready-to-purchase items work?

  • We specialize in custom-made designs and dimensions for a range of high-value items.
    
  • All custom items are produced on a pre-order basis.
    
  • Once your requirements are finalized, we will draft a detailed order for your review and checkout.
    
  • All orders include DDP (Delivered Duty Paid), covering shipping, duties, and taxes in the final price.
    
  • Production timelines will be confirmed based on the complexity of your order.
    
  • Products listed without a custom or pre-order note are available for immediate purchase and direct checkout.

   

• Trusted Global Logistics: To ensure your order arrives safely and efficiently, we partner with some of the world's leading international logistics providers. Our trusted shipping network specializes in handling large, fragile, and oversized items, providing reliable transportation, customs coordination, and secure delivery from our manufacturing facilities to your destination

• Manufacturer’s Warranty: All products include a minimum 1-year manufacturer’s warranty covering defects in materials and workmanship under normal use. This excludes damage caused by misuse, improper installation, unauthorized repairs, accidents, or normal wear and tear.
• DDP (Delivered Duty Paid) Orders: Certain bulky or customs-sensitive items require a DDP quotation, which includes all duties and door-to-door delivery. Customers are advised to contact support for country-specific pricing and arrangements.
• Manufacturing & Quality Assurance: All products are manufactured in-house across our own facilities to ensure consistent quality control and production standards.
• Delivery Estimates Disclaimer: All delivery timeframes are estimates and may vary depending on destination, order volume, customs processing, and external logistical factors.
• Holiday Shipping Delays: During peak seasons and public holidays, processing and delivery times may be extended. Customers are encouraged to place orders in advance to avoid delays.
• Shipping Partners: We work with trusted international logistics partners to ensure safe, secure, and reliable delivery of all orders.
• 30-Day Returns Window: Returns are accepted within 30 days from the date of delivery.
• Item Condition Requirement: Products must be unused, in original condition, and include all original tags and packaging.
• Return Shipping Costs: Customers are responsible for all return shipping expenses.
• No Restocking Fees: We do not charge any restocking fees on eligible returns.
• Custom / Bespoke Items: Certain custom-made or bespoke products are non-returnable due to environmental, hazardous handling, and complex international logistics requirements.
• International Logistics Notice: Some items may be restricted from return due to intercontinental shipping constraints and associated regulations.
• Return Processing Time: Returns are processed within 3–5 working days after the item is received and inspected.
• Refund Timeline: Approved refunds are issued within up to 14 days, depending on your payment provider’s processing times.

For inquiries

📩 Contact us at: support@deprestigegroup.com