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FAQs
How do your custom, pre-order, and ready-to-purchase items work?
- We specialize in custom-made designs and dimensions for a range of high-value items.
- All custom items are produced on a pre-order basis.
- Once your requirements are finalized, we will draft a detailed order for your review and checkout.
- All orders include DDP (Delivered Duty Paid), covering shipping, duties, and taxes in the final price.
- Production timelines will be confirmed based on the complexity of your order.
- Products listed without a custom or pre-order note are available for immediate purchase and direct checkout.
- For inquiries, please contact: support@deprestigegroup.com
Do you offer international delivery for high-ticket items?
We proudly serve clients globally with fully customized delivery solutions. For all high-value items, we provide a DDP (Delivered Duty Paid) quotation to ensure a smooth, all-inclusive experience.
As listed prices are EXW (Ex Works), we recommend contacting our support team before ordering. We’ll handle everything—from pricing to logistics—and prepare your order with complete transparency and ease.
When will I receive my item?
- General items are typically delivered within 6–8 working days.
- Bulkier or custom-made orders usually take up to 8 - 10 weeks for international delivery.
- Delivery timelines may vary depending on factors such as location, logistics, and manufacturing requirements.
- Once your order is shipped, you will receive tracking details via email.
- Please allow a few hours for tracking systems to update after dispatch—any initial delay or error is normal.
- You can track your order in real time—from shipping and transit to final local delivery—on our website homepage 24/7
https://eliteemporiu.com
- If you experience any issues, please contact our support team
📩 Contact us at: support@deprestigegroup.com
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used. No questions asked, no hassle. We want you to love what you buy, and if it’s not a perfect fit, we’ve got you covered!
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your package in real time.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other popular payment options such as Apple Pay and Google Pay. All payments are securely processed through encrypted systems. So Shop with confidence everytime with us!!
Does the price at checkout include VAT or GST?
All taxes are included with product pricing quotes , no additional charges at checkout page
How do I know if a product is in stock?
Product availability is displayed on the product page. If an item is out of stock, you will see a notification (Sold out) with an estimated restock date if applicable. You can also sign up for back-in-stock alerts on the product page.














