Recent Testimonials of our Satisfied Customers
FAQs
Do you ship internationally?
Yes, we offer FREE delivery globally to all major destinations. Our dedicated supply chain ensures timely and efficient deliveries.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order.
📦 For B2C Customers
- Apparel & Footwear → Delivered within 7 working days.
- Home Décor & Bulkier Items → May take up to 2–3 weeks, depending on size and handling.
🏗️ For B2B Customers
- Custom Manufacturing (Pergolas, Gazebos & related products) → Delivered within 6–7 weeks, including express international shipping.
🌍 Our Logistics Partners
We work with top global logistics providers to ensure reliable, efficient delivery and to meet customer expectations every time.
❓ Need Help?
Our support team is here to assist you with any questions about your order or delivery.
📩 Contact us at: support@deprestigegroup.com
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used. No questions asked, no hassle. We want you to love what you buy, and if it’s not a perfect fit, we’ve got you covered!
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to monitor your package in real time.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), and other popular payment options such as Apple Pay and Google Pay. All payments are securely processed through encrypted systems. So Shop with confidence everytime with us!!
Does the price at checkout include VAT or GST?
All taxes are included with product pricing , we guarantee no additional charges at checkout page
How do I know if a product is in stock?
Product availability is displayed on the product page. If an item is out of stock, you will see a notification (Sold out) with an estimated restock date if applicable. You can also sign up for back-in-stock alerts on the product page.






